For optimal results, select a high-resolution photo with good lighting where your pet is facing the camera. Avoid blurry or low-light images. See our Photo Guide for more tips.

Our jewellery is crafted from high-quality materials including polished steel, sterling silver, titanium gold plated options. Each piece is designed for durability and longevity.

Due to the custom nature of our jewellery, we cannot accept returns or exchanges. However, if your order arrives damaged or does not match your submitted photo, please contact us for a resolution.

Custom pieces typically take 2-3 weeks to craft and ship. Delivery times may vary based on your location and the shipping method chosen at checkout. We'll provide a tracking number once your order is dispatched

To maintain the beauty of your jewellery, avoid exposure to water, chemicals, and physical damage. Store it in a cool, dry place when not worn. For detailed care instructions, refer to our Jewellery Care Guide.

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for more details.

Once your order is shipped, you'll receive a tracking number via email. Use this number on our website to track your order's progress.